Following a disastrous early morning airport experience of delays, a missed flight, and an excessively priced last-minute ticket, I eventually arrived at Catherines of Partick, late and stressed. But that is when everything started to look bright and hopeful once again! I was warmly welcomed by Candice, who, having received my email regarding the delays and a ridiculously short shopping time, had everything in place for a pleasant and productive outcome.
I was helped by the lovely Katie, who was patient, professional, and genuinely helpful. Despite having only 40 minutes in the store, I was suitably and happily dressed for my upcoming wedding when I left.
In a world of devices and Apps, it was truly refreshing to experience in person the service of well-trained, polite staff who fully understand the concept of customer care.
Of course, I should not have been surprised, because, from my very first online contact, I had received prompt and courteous replies from Candice and other staff members. They were always ready to offer the support and information I needed.
My thanks to Catherines of Partick for such a pleasant experience, and despite the distance, I will be back.