Appointment and Customer Safety Information

We can’t wait to re-open on the 15th of July and when we do there will be some new policies and precautions in place to protect both you and our staff.

In line with government guidance we will be asking all customers to keep to the social distancing measures. To assist with this we will be operating an appointment only system.

Each appointment will last for 1 ½ hours and you are free to bring one other adult only and they will be able to assist you with zips as we will need to maintain social distancing (No children and babies at this time).

Our door will be locked but if you can please ring the bell then a member of staff will come to greet you.

Please note that we are only taking appointments for the three month period July, August and September 2020. This is because the government guidelines are changing all the time and hopefully we will be able to relax things in the coming months.

Please arrive promptly as appointments have been staggered to ensure social distancing can be maintained at the entrance and also it will give you less time to try on.

We are asking customers to bring a pair of their  own shoes with them preferably in silver. We will also be able to let you try our shoes. If this is not possible for you then don’t worry. 

If you are unable to to make your appointment then please give us at least 24 hours notice. If you have any symptoms of Covid 19 then please do not attend your appointment and phone us to notify.

At this time we will be unable to offer an alteration service. This is in line with government guidelines. As soon as we are able to we will resume this service.

Our opening hours will be Wednesday – Saturday 10am -5pm.

A few important points about Coming to our Shop:

We will have hand sanitisers, gloves and face masks available for all customers.

We will also be cleaning surfaces thoroughly throughout the day.

Any clothing that has been tried on will be steamed and quarantined for a period of time and between appointments changing rooms will be sanitized and cleaned appropriately.

We will also be ensuring any equipment such as card machines are cleaned between each use.

To help you with the decision making process you will be able to access our Wi-Fi and use video and social media to show your friends and family.

At this time we will be unable to offer an alteration service. This is in line with government guidelines. As soon as we are able to we will resume this service.

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